Patient Experience Advisors

“Driven by the needs of our community, we collaborate with our patients, their families and our partners to deliver the best health care experience.”

What is a Patient and/or Family Advisor?

A Patient and/or Family Advisor is a person who has had a recent experience (generally within 3 years) of being a patient, or is the family member of a patient, and is partnering with staff and physicians to provide direct input into policies, programs, and practices which affect patient care and services. The Patient and/or Family Advisor ensures that the voice of the patient is heard and influences planning and decision making on issues that affect patient care.

Patient Experience Advisors

In addition to our Patient and Family Advisory Council, we are committed to increasing the present number of Patient Experience Advisors to ensure the patient and family’s voice is heard throughout the organization in a variety of ways. The following are just some of the examples of where we see Patient Experience Advisors helping us enhance care:

• Sharing your story.
• Participating in committee work.
• Participating in a quality improvement teams (e.g. discharge planning).
• Participating on teams involved in facility design, renovations, and/or wayfinding improvements.
• Reviewing and co-authoring online, audio-visual, and written materials.
• Serving on the hospital's Patient Family Advisory Council.

For more information about applying to become a patient/family experience advisor:

• Call the Patient Engagement Specialist at (613) 345-5649 ext. 51287.
• Email: BGHPatientExperience@brockvillegeneralhospital.ca