Patient Rights

At Brockville General Hospital, we take the rights and responsibilities of patients very seriously and work toward upholding a respectful, dignified and positive experience for everyone involved in a patient's care. That's why we have developed the Patient Bill of Rights and Responsibilities.

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The Patient Bill of Rights and Responsibilities

As a patient of Brockville General Hospital, you have:

THE RIGHT TO:

Safety/Quality of Care

• Considerate, respectful care from your doctors and other health care providers, free from discrimination.
• Privacy in personal care and confidentiality in information.
• Have spiritual and cultural needs addressed, including having a spiritual care provider as a member of your inter-professional healthcare team.
• Clean and safe environment.

Communication

• Know the members of your healthcare team, including their names and roles.
• Assistance and easily understood information about your diagnosis, and plan of care. Language translation service can be provided.
• Participate in goal setting and choices being made about your treatment, care, discharge planning, and placement options.
• Have family members and persons with Power of Attorney speak up for you and if you are unable to make your own decisions.

Choice

• To accept, ask for, or refuse treatment to the extent permitted by law.
• To read or copy your own medical record, subject to legislation, in the presence of your healthcare provider. To obtain a copy of your health records, contact our Health Records office at BGHPrivacy@BrockvilleGeneralHospital.ca.
• Provide compliments and share concerns regarding the care you received.

A RESPONSIBILITY TO:

Safety/Quality of Care

• Treat your healthcare team and other patients and visitors with respect.
• Respect the privacy of other patients, staff, and visitors in the hospital.
• Keep track and look after your own property and valuables.
• Report any safety concerns.
• Understand that the needs of other patients may sometimes be more urgent than your own.
• Participate in safety activities such as handwashing, falls prevention, medication safety, and public health measures/requirements.

Communication

• Ask if you do not know who someone on your care team is or what their role is.
• Take part in your treatment plan to the best of your ability.
• Identify if you have a disability or need a support person.
• Understand that a treatment you ask for may not be provided if it is medically or ethically inappropriate.
• Be honest about your personal health information.

Choice

• For you or the person named Power of Attorney to provide documentation to your healthcare team, in case you become incapable of making treatment decisions for yourself.

If you have questions or concerns about your rights and responsibilities, please speak with any member of your healthcare team or contact our Patient Experience office at PatientRelations@BrockvilleGeneralHospital.ca.