Right Care At The Right Location

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The safety of our patients must remain our top priority, particularly during the era of the COVID-19 virus. However, research has proven that time spent with a loved one is vital to a patient’s recovery and well-being. See our visiting page before coming to hospital.

Helping you get the right care at the right location

If you are experiencing an emergency or crisis, please go to the nearest Emergency Department, or call 9-1-1.

There are several options to access the right care in our community.

For a non-threatening concern, call your family doctor or primary care provider first

Your family doctor knows you best. They can offer diagnosis and treatment for common illnesses and injuries and provide referrals to healthcare specialists who can help with a specific condition.

Local Family Health Teams include,

If you do not have a primary health care provider call 1-800-445-1822 to register with Health Care Connect.

Examples of when to visit

Runny nose
Sore throat
Painful urination
Rashes without fever
Ear pain
Eye redness, discharge, itchiness
Sprains and strains
Severe/chronic abdominal pain
Severe/chronic back pain
Fussy baby
Other chronic conditions

How pharmacies can help you

Pharmacists manage medication and provide health advice. They play an important role to keep you healthy.

Examples of when to visit

Medication procurement/advice
As of January 2023, pharmacists in Ontario can prescribe medications for minor ailments.
COVID-19 testing
- In-store lab-based testing, by appointment only
- Self-collection lab-based kits, no appointment necessary.

COVID-19 vaccinations
Influenza vaccinations

Mental Health and/or Addictions Concerns

If you have concerns about a loved one's mental status and you think they may need immediate police or medical assistance, please call our 24/7 Crisis line at 613-345-4600 or 1-866-281-2911. You may also come directly to our Emergency Department or call 9-1-1.

If you are having non-urgent concerns, please speak with your family doctor or primary care provider.

For adults, aged 16+, you may also contact Lanark, Leeds and Grenville Addictions and Mental Health.

For children and youth, under 16, contact Children's Mental Health Services of Leeds Grenville.

Emergency Department

Always seek emergency care when life or limb are at risk, or for a mental health crisis. Go to the nearest Emergency Department or call 9-1-1.

Examples of when to visit

Chest pain or difficulty breathing
Weakness/numbness on one side
Slurred speech
Fainting/change in mental state
Serious burns
Head or eye injury
Concussion/confusion
Broken bones and dislocated joints
Fever with a rash
Seizures
Cuts that may require stitches
Facial lacerations
Severe cold or flu symptoms
Vaginal bleeding with pregnancy
Mental health crisis
Our Emergency Department does not offer COVID-19 tests.
We're here for you. Our healthcare providers are ready for any critical situation, 24/7.

Other resources

Stay up-to-date from credible resources:

Home and Community Care Support Services (home care)
Leeds, Grenville and Lanark District Public Health Unit - including COVID-19 boosters
Public Health Ontario
Ministry of Health
Ontario Health

Updated June 2023