Right Care At The Right Location
Helping you get the right care at the right location
If you are experiencing an emergency or crisis, please go to the nearest Emergency Department, or call 9-1-1.
There are several options to access the right care in our community.
For a non-urgent concern, call your primary care provider first
Your primary care provider knows you best. They can offer diagnosis and treatment for common illnesses and injuries and provide referrals to healthcare specialists who can help with a specific condition.
Local Family Health Teams include,
- Athens Family Health Team
- Community and Primary Care
- Leeds Grenville Family Health Team
- Prescott Family Health Team
- Upper Canada Family Health Team
If you do not have a primary health care provider call 1-800-445-1822 to register with Health Care Connect.
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How pharmacies can help you
Pharmacists manage medication and provide health advice. They play an important role to keep you healthy.
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How Health 811 can help you
Health811 is a free, secure and confidential service Ontarians can access 24 hours a day, seven days a week, to receive health advice. Call 811 (TTY: 1-866-797-0007), chat online, or access resources online at ontario.ca/health811.
Mental Health and/or Addictions Concerns
If you have concerns about a loved one's mental health and you think they may need immediate police or medical assistance, please call our 24/7 Crisis line at 613-345-4600 or 1-866-281-2911. You may also come directly to our Emergency Department or call 9-1-1.
If you are having non-urgent concerns, please speak with your family doctor or primary care provider.
For adults, aged 16+, you may also contact Lanark, Leeds and Grenville Addictions and Mental Health.
For children and youth, under 16, contact Children's Mental Health Services of Leeds Grenville.
Virtual appointments available to you
There are several virtual options available to you should you be experiencing any non-urgent concerns.
Emergency Department
Always seek emergency care when life or limb are at risk, or for a mental health crisis. Go to the nearest Emergency Department or call 9-1-1.
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Our Emergency Department does not offer COVID-19 tests.
We're here for you. Our healthcare providers are ready for any critical situation, 24/7. Please remember to show kindness as our healthcare workers care for those most critically ill first.
Other resources
Stay up-to-date from credible resources:
- Home and Community Care Support Services (home care)
- Lanark, Leeds, and Grenville Ontario Health Team
- Leeds, Grenville and Lanark District Public Health Unit
- Public Health Ontario
- Ministry of Health
- Ontario Health
Updated June 2024
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