I am visiting as a patient
To ensure the continued safety of our vulnerable patients and vital healthcare workers, BGH will not be changing our COVID-related policies including active screening and masking.
- Visitors are asked to stay home. Phone calls or virtual visits are welcomed. There are no in-person visitors allowed at this time.
- Essential care partners, who support patient care needs and are fully vaccinated, may continue to register to see their loved ones. To learn more, please speak with a member of your loved one’s care team.
- If you have been approved to come into the hospital, enter through the main entrance located on the main level of the Donald B. Green Tower. Report to the Screening Desk and follow screening protocol prior to proceeding to the patient’s room.
- Parents may continue to attend appointments and/or Emergency with their children/youth.
- Persons seeking medical care are encouraged to attend their appointment alone, unless a support person is critical to your visit (example, cogitative or mobility issues, a child/youth). Support people are required to be fully vaccinated.
We thank you for your understanding and support as we aim to keep our patients and healthcare workers safe.
Our Emergency Department remains open for all emergency care needs
If you are sick please contact your primary care provider. If you suspect you may have COVID-19, please book an appointment at the visit the Assessment Centre.
BGH's Emergency Department does not offer COVID-19 tests.
For more information on COVID-19, visit our COVID-19 page.
If you are attending the Emergency Department, please come prepared.
- Bring a smartphone, tablet or other device, if you have one.
- Ensure the device is clearly labeled with your loved one/our patient’s name on it.
- Update contacts so your loved one/our patient, can easily make a call to you and other loved ones.
- Ensure a charger and headphones with a microphone are included with the device.
- Use a case that can be wiped clean for infection protection.
Please wear a mask or face covering
All patients and visitors coming into the building will be required to wear a medical-grade mask, which will be provided by the hospital.
For more information about mask wearing, visit the Leeds, Grenville and Lanark District Public Health Unit.
Vented masks are not permitted for use inside the hospital. The purpose of wearing a mask is to protect our patients, staff, and physicians, however vented masks with an exhalation point allow for the wearer's breath to be released from the mask. We ask anyone coming to hospital wear a non-vented mask.
Screening questions before entering our hospital
Be prepared to answer questions about travel history and symptoms when you come to any of our hospital sites.
Screening helps us quickly identify patients, staff, physicians and students who have signs and symptoms or are at risk of having a COVID-19 infection. Please come a few minutes early for your scheduled procedure or appointment as it takes a few minutes to go through the screening process when you enter.
Please help us keep our healthcare providers and other patients safe by answering honestly.
What if I answer yes to any of these questions?
If you are a patient and you answer yes to any of these questions, you will be provided with a medical mask and you can proceed to your appointment where we will discuss your care options with you.
Visitors and support persons who answer yes to any of the questions are not permitted to enter the building.
Read more about parking and safety when visiting our Hospital.
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