Provide Feedback

The safety of our patients must remain our top priority, particularly during the era of the COVID-19 virus. However, research has proven that time spent with a loved one is vital to a patient’s recovery and well-being. See our visiting page before coming to hospital.

Feedback about your patient experience is always welcome. If an aspect of your hospital care was exceptional, or you wish to recognize one of the healthcare professionals who served you, please let us know. We also appreciate your feedback on ways we might improve.

Share your feedback

Patient Experience Survey

At Brockville General Hospital, an important part of our commitment to your patient experience is receiving feedback from patients and their families. This information helps us to continuously improve the quality of our patient care and services we provide. The BGH Patient Experience Survey is available at the survey boxes posted throughout the hospital. To complete your survey online, please select the service area below:

• Emergency Department
• Surgical Services (Operating Room, Endoscopy, Day Surgery, Recovery)
• Inpatient Units
• Clinics (ACU, Ortho, Cardiac, Paediatric)
• Diagnostics (X-Ray, CT, Ultrasound, Mammography and Laboratory)

You may request a paper copy from our Patient Engagement Specialist at 613-345-5649 ext. 51287 or request a copy by email, or by writing to us at:

• Patient Engagement Specialist
  
• Brockville General Hospital
• 75 Charles Street
• Brockville ON, K6V 1S8

Thank you for taking the time to share your story with us. We will share your compliments with our staff, physicians and volunteers being recognized.  

Questions about your care

During your stay with us, we want you to feel comfortable about the care you receive. Please ask questions at any time of your health care providers, whether a nurse, doctor, or therapist. To support your care, we have developed a Patient Bill of Rights. 

At the start of each new work shift, the nurses will introduce themselves to you. Your nurse can answer many of your questions about your care. If you have further questions or concerns that haven’t been answered by your nurse, please ask to speak to the Charge Nurse or the Program Manager.

If your concerns are still not resolved to your satisfaction, or you are not sure who to speak to, please contact the Patient Engagement Specialist to act as your liaison in addressing your concerns.