Provide Feedback
Feedback about your patient experience is always welcome. If an aspect of your hospital care was exceptional, or you wish to recognize one of the healthcare professionals who served you, please let us know. We also appreciate your feedback on ways we might improve.
Patient Experience Survey
At Brockville General Hospital, an important part of our commitment to your patient experience is receiving feedback from patients and their families. This information helps us to continuously improve the quality of our patient care and services we provide. The Brockville General Patient Experience Survey is available at the survey boxes posted throughout the hospital. To complete your survey online, please select the service area below:
- Ambulatory Clinics
- Diagnostic Imaging
- Outpatient Laboratory
- Surgical Services (Operating Room, Endoscopy, Day Surgery, Recovery)
You may request a paper copy from our Patient Engagement Specialist at 613-345-5649 ext. 51287 or request a copy by email, or by writing to us at:
Patient Engagement Specialist
Brockville General Hospital
75 Charles Street
Brockville ON, K6V 1S8
Thank you for taking the time to share your story with us. We will share your compliments with our staff, physicians and volunteers being recognized.
Questions about your care
During your stay with us, we want you to feel comfortable about the care you receive. Please ask questions at any time of your health care providers, whether a nurse, doctor, or therapist. To support your care, we have developed a Patient Bill of Rights.
At the start of each new work shift, the nurses will introduce themselves to you. Your nurse can answer many of your questions about your care. If you have further questions or concerns that haven’t been answered by your nurse, please ask to speak to the Charge Nurse or the Program Manager.
If your concerns are still not resolved to your satisfaction, or you are not sure who to speak to, please contact the Patient Engagement Specialist to act as your liaison in addressing your concerns.
Do you need information in another format?
If you have a disability and would like information regarding our feedback process in a different format, please ask us. We will work with you to create the format that’s best for you. Please send your request to PatientRelations@brockvillegeneralhospital.ca or call 613-345-5649 extension 51287. We are happy to support the Accessibility for Ontarians with Disabilities Act (2005).
Contact Us