Code of Conduct

Our Code of Conduct outlines the behavior that we expect from all visitors, staff, physicians, volunteers, students, community partners and patients within Brockville General Hospital. The Code of Conduct also applies to anyone giving or receiving service with Brockville General Hospital or any of our programs. This Code of Conduct sets the parameters by which we treat each other and those we serve.

All stakeholders will uphold the core values of the hospital and sustain a community characterized by inclusiveness and civility.

Patient rights

Learn more about our patient rights.

Code of Conduct standards

• We will maintain confidentiality.
• We will be mindful of what is said, where it is said and the impact it has on others.
• We will treat everyone in a professional manner that demonstrates respect, dignity, caring and compassion for each individual.
• We will communicate with everyone in a clear, timely, honest manner. We will demonstrate attentiveness in choosing the appropriate environment when responding to questions and use a calm and helpful tone.
• We will offer assistance to anyone within the building or on hospital grounds who appears to be in need of help.
• If we do not have the answer to a question or issue, we will obtain the information as soon as possible.
• We will not tolerate discrimination in any form.