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Patient Relations

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patient and staff

Please provide your feedback about your experience at Brockville General Hospital. We want you to feel comfortable about the care you receive during your stay. To support your care, we developed a Patient Bill of Rights.

Have a compliment?

Compliments about your patient experience are always welcome. If an aspect of your hospital care was exceptional, or if you'd like to recognize a member of your health care, please let us know.

How can we improve?

Please let us know how we can improve. We appreciate hearing about ways that we could improve the services we provide.

Have questions about your care?

Please feel free to ask your nurse or health care team members questions at any time. If you have further questions, issues, or concerns that weren't answered, please ask to speak to the Charge Nurse or the Unit Manager.

If your concerns are still not resolved or you aren't sure who to speak to, please contact us.

Do you need information in another format?

If you have a disability and would like information regarding our feedback process in a different format, please ask us. We will work with you to create the format that’s best for you. Please send your request to PatientRelations@brockvillegeneralhospital.ca or call 613-345-5649 extension 51287. We are happy to support the Accessibility for Ontarians with Disabilities Act (2005).

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© 2018 Brockville General Hospital

We recognize that Brockville is on Mohawk Territory and

is situated on land that was inhabited by The St. Lawrence Iroquoians and later by the Oswegatchie people.

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