Strategic Plan

Brockville General's multi-year strategic plan reflects our commitment to our patients, clients, their families, our community, and ourselves.

Our mission

Driven by the needs of our community, we collaborate with our patients, their families and our partners to deliver the best healthcare experience.

Our vision

Achieving excellence together.

Our values

We believe…

• Together, we are accountable to deliver excellent healthcare.
• Everyone deserves compassion and respect.
• Professionalism matters: be proud and be actively present.
• Teamwork is key to our success.

When each of us live these values, we fulfill our mission with integrity and move closer to achieving our vision.

Our directions

To help us achieve our vision, our four areas of focus include,

1. Healthcare experience

Safe, trusted, and quality healthcare; where and when patients need it.

• Enhance our patient and family centered culture.
• Improve access to care.
• Ensure safe and effective transitions.
• Implement evidence-based practices.

2. Partnerships

Collaborate to meet the needs of our community.

• Seek opportunities to better integrate care.
• Foster shared leadership with our partners.
• Honour our role in sustaining a healthy community.

3. Team well-being

Invest in our people to be the best at what we do.

• Ensure a safe, healthy, positive, and professional work culture.
• Inspire and empower our people.
• Sustain a highly qualified healthcare workforce.
• Create a culture of equity, diversity, inclusion, and accessibility.

4. Resource sustainability and growth

Delivery of safe, quality care through smart resource use.

• Strengthen our current technological, physical, and equipment infrastructure.
• Improve information systems to support decision-making and patient care.
• Modernize and expand to meet future needs of our community.
• Streamline to preserve our health human resources.

BGH is always listening. Our multi-year strategy was developed with input from all of our key stakeholders, including our patients and their loved ones. To ensure a patient-centred experience, we regularly enlist the support of our Patient and Family Advisory Council, and we collect patient feedback through our patient relations processes, which include regular patient surveys, community feedback and more.