Patient Transportation Services

Patients are discharged from hospital before 11 a.m. whenever possible. We encourage patients to arrange transportation home with family or friends in advance.

If family or friends are unable to assist, a variety of transportation services are available in the community. The providers listed below represent some, but not all, transportation options that may be available to patients following discharge.

Please note: Patients are responsible for arranging and paying for their transportation home.

Disclaimer

The transportation providers listed on this page are provided for information purposes only. Brockville General does not endorse any specific transportation provider. Patients and families are encouraged to choose the transportation service that best meets their individual needs and circumstances.

On This Page:

Choosing the Right Transportation Service

The type of transportation you need will depend on your mobility and medical needs.

  • Taxi: Suitable for patients who can safely get in and out of a regular vehicle and remain seated during the trip.
  • Wheelchair Transport: For patients who require a wheelchair during transportation.
  • Broda Chair Transport: For patients who need additional positioning support and are unable to sit comfortably in a standard wheelchair for extended periods.
  • Stretcher Transport: For patients who must remain lying down during transport.
  • Stair Chair Transport: For patients who require assistance navigating stairs.

If you are unsure which type of transportation is appropriate, speak with your healthcare team before booking.

Before You Call

To help arrange transportation as quickly as possible, have the following information available:

  • Discharge date and time
  • Destination address
  • Mobility requirements
  • Wheelchair, Broda chair, stretcher, or stair assistance requirements
  • Contact person and phone number
  • Preferred payment method

Need Help?

Transportation services vary in cost depending on factors such as distance travelled, mobility requirements, equipment needed, staffing requirements, and time of day. Contact providers directly for pricing information.

Patients who are experiencing difficulty arranging transportation or who have concerns about transportation costs should speak with their healthcare team, social worker, or discharge planner as early as possible.

Taxi Service

City Taxi

  • Phone: 613-345-5888

Executive Taxi

  • Phone: 613-342-2000

Jim's Taxi

  • Phone: 613-925-9000

Wheelchair, Broda Chair, Stair Chair and Stretcher Transportation

Elite Transfer Service

Service Types: Wheelchair, Broda chair, stretcher, or stair chair 

Hours of service:

  • 6 a.m. - 6 p.m. Regular operating hours
  • 6 p.m. - 11 p.m. after-hours pricing applies

Accepted Payment Methods:

  • Credit card
  • E-transfer
  • Cheque
  • Contract billing 

Hülpr

Service Types: Wheelchair, Broda chair, stretcher, stair chair transportation and accompaniment

Availability:

  • 24 hours a day, 7 days a week
  • Long-distance travel, including travel outside Ontario, is available

Accepted Payment Methods:

  • Credit card
  • Direct bill
  • E-transfer
  • Monthly invoicing
  • Contract billing 

Priority Patient Transfer Service

Service Types: Wheelchair, Broda chair, or stretcher

Booking Information

  • Patients should speak to the unit clerk to obtain a quote and arrange booking.
  • Booking is recommended the day before discharge or early on the day of discharge.

Accepted payment methods:

  • Credit card 
  • Contract billing 

Quality Patient Transfer Service

Service Types: Wheelchair, Broda chair, stretcher, or stair chair

Accepted payment methods:

  • Monthly invoice (by mail or e-mail)

Community Transportation Programs

Paratransit

Available to registered residents of the City of Brockville who have a mobility or cognitive disability. Service is available within city limits.

Important:

  • Rides must be booked a minimum of 24 hours in advance.

Lanark Transportation

Provides transportation services to residents of Lanark County and the Town of Smiths Falls, including transportation home following discharge from hospital.

Important:

  • Advance booking is recommended and should be arranged as early as possible.

Senior Support Service – Lanark, Leeds, and Grenville Transportation

Provides transportation services for eligible residents of Lanark, Leeds, and Grenville.

Transportation availability and fees vary. Contact the organization directly for current service information and pricing.

Related Information