Become an Essential Care Partner

An Essential Care Partner (ECP) is someone chosen by the patient to be involved in their care and support. 

• They could be a family member, friend, neighbour, or any trusted person.
• The role is unpaid.
• ECPs not just visiting; you’re part of the care team.
• The role may include, but is not limited to, emotional support, helping with routines, attending appointments, or assisting with communication. 

We recognize the importance of the caregiver’s existing role without adding new responsibilities and enable the caregiver to continue sharing important knowledge about the patient’s needs, abilities, routines and preferences.

You know your loved one. We want to know what you know. 

Patients have the right to choose their ECP.

• Their choice is based on trust and support, not necessarily legal or family status.
• In hospital or clinic settings, consent is needed for someone to be named and involved.
• If a patient cannot speak for themselves, their Substitute Decision Maker (SDM) may identify an ECP, and the SDM may also serve as the ECP when appropriate.
• Being an ECP does not provide legal authority, it’s about meaningful support and presence. 

ECPs bring comfort, familiarity, and trust to someone’s care experience. Involving ECPs improves communication, reduces stress, and strengthens relationships with care teams.

Studies show that care outcomes are better when patients feel supported by someone they trust. 

ECPs are supported by hospital staff and volunteers throughout their time at Brockville General. Volunteers can assist with finding your way around the hospital and helping patients and families access information and resources while in the hospital.

1. The patient identifies their ECP. The patient tells the care team who they want as their ECP. A substitute decision-maker may identify an ECP when appropriate.
2. Talk with the care team. The team confirms the patient’s consent, discusses their needs, and agrees on the ECP’s role.
3. Start your role as an ECP. The ECP wears their ECP identification and checks in regularly with the care team to receive and provide updates on the patient. Our team will also check in on the ECP and their needs. 
4. Support for the ECP. Our teams will support the ECP by providing information on unit’s safety, privacy, and infection control measures. The team will also discuss the ECP’s role expectations. 

If the ECP has any questions, the patient’s care team can provide the answers. 

Resources

• Essential Care Partner Orientation Guide
• Ontario Caregiver Organization